British Airways Customer Service Award for The Atlantic Hotel and Hotel de France

15/04/19

The Atlantic Hotel and Hotel de France have received British Airways Customer Excellence Award for 2018. This award comes from unbiased customer reviews and is designed to showcase the hotels that make their guests the happiest.

The Atlantic Hotel received an overall score of 9.5/10 whilst Hotel de France scored 9/10.

British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers. Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality. Participants also give the hotel an overall score out of ten.

British Airways Holidays has gathered over 80,000 independent hotel reviews this year. In 2018, British Airways awarded close to 450 Customer Excellence Awards across the globe to recognise their top-rated hotels.

Patrick Burke, owner and managing director, The Atlantic Hotel said “As BA is one of the primary travel partners for any visit to Jersey we are extremely proud to have been awarded one of the highest customer service scores anywhere for 2018 as well as being the highest rated hotel in Jersey . Our whole team focus on ensuring that every stay for every guest is of the highest quality and to be recognised in this way means a great deal to all of us.”

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